Dennis Snow
CSP, Global expert on customer service
|
Dennis is engaging. He has created the connection between major corporate customer service and an often times (but not always) different audience. The camping community has a long way to go in this regard, and I found Dennis' insight very helpful in establishing an expectation among all staff to best serve our consumer. Thank you Dennis!
3/15/12 ACA Tri-State Conference - Atlantic City NJ
|
Dennis Snow, CSP, is globally recognized as a customer service expert. With an unmatched expertise, he frequently consults with organizations equipping them to deliver world-class customer service to their clientele.
Dennis' understanding of customer service was developed over 20 years inside The Walt Disney World Company. He experienced the genius of Disney's customer- centered approach while working on many levels of customer interaction. He began his Disney career in 1979 as a front-line attractions operator but was quickly moved into a management role. From that role, Dennis managed various operating areas throughout the famous theme park, learning and applying the skills needed to operate a world-class, service-driven organization.
Dennis' experiences in the park fostered a passion to develop others, and he then moved to Disney University. In this role, he was responsible for teaching corporate philosophy and business practices to Disney cast members and leadership teams.
Recognized for his training talent and skill, Dennis Snow represented The Walt Disney Company as a guest speaker and trainer for some of the world's largest companies including Exxon, AT&T, General Motors, and Mitsubishi. He has presented for audiences in diverse locations around the globe, such as South Africa, Australia, Mexico, England, and Argentina. In his last year with Walt Disney World, Dennis' leadership performance was ranked in the top 3% of the company's leadership team.
Today, Dennis Snow is a full-time speaker, trainer, consultant and author. He is dedicated to helping organizations achieve their goals in the areas of customer service, employee development, and leadership. He has partnered with organizations such as American Express, ExxonMobil, Florida State University, the American Hospital Association, and many other companies and industries. Dennis Snow is known for presenting practical solutions for complex issues that face organizations today.
- Twitter (@DennisSnow)
- Dennis Snow's Blog
- Keynote Speakers, Inc.
- National Speakers Bureau
- Capitol City Speakers Bureau
- Eagles Talent Connection, Inc.
- Speak, Inc.
- Brickenden Speakers Bureau, Inc.
- Dennis Snow's Website
- The Speakers Group
- Brooks International
- Dynamic Speakers, Inc.
- The Speaker Agency
- Gold Stars Speakers Bureau
- Convention Connection
- K&M Productions - The Ultimate Corporate Event Company
- Collaborative Agency Group
|
|
Dennis is engaging. He has created the connection between major corporate customer service and an often times (but not always) different audience. The camping community has a long way to go in this regard, and I found Dennis' insight very helpful in establishing an expectation among all staff to best serve our consumer. Thank you Dennis!
3/15/12 ACA Tri-State Conference - Atlantic City NJ
|
|
Two words: entertaining and insightful. He provides an innovative way of addressing customer service. Additionally, he provides poignant and memorable examples of excellent service that will make it easy to transfer his ideas to any business application. A great talk all around.
New Jersey, c. 1/20/2011
|
|
|
Two words: entertaining and insightful. He provides an innovative way of addressing customer service. Additionally, he provides poignant and memorable examples of excellent service that will make it easy to transfer his ideas to any business application. A great talk all around.
New Jersey, c. 1/20/2011
|
|
|
I feel customer service is the backbone of ANY industry and to hear your insights on how to make customer service a priority was very interesting.
With planning many events for our clients and the possibility of having things go wrong, I keep telling myself not to let "backstage come on-stage". I think that is a statement I will carry with me now forever.
CCA Conference, January 12, 2011 Ontario Canada
|
|
|
Dennis did a great job and, as a result, his evaluation scores were off the charts. His entertaining message was extremely well received, and his take-away’s made it easy for our attendees to go back to their organizations and immediately begin to implement some of his processes that will help them to make service excellence “business-as-usual.â€
January 19, 2011, YPO Chapter Event, National Harbor, MD
|
|
|
Dennis takes something that all of us can relate to- what makes Disney such a wonderful and welcoming place, and peels back the curtain to show us how we can introduce some of the same basic customer-centric goals in our own businesses.
His speaking style is very engaging and energetic.
He worked the crowd and left us wanting more.
Property Management Association- Wash. DC Jan 2011
|
|
|
I had the pleasure to hear Dennis Snow speak at the Governor's 2010 Colorado Tourism Conference. His keynote presentation has totally changed my way of viewing business and customer service. Not to mention how fun it was to listen to this presentation. I was laughing so hard and nodding in agreement as he went along. The things he said hit home completely. I hope to hire Dennis Snow to speak to more people from our company and community. Thanks Dennis! Five stars!
Jill Midthun, Director of eCommerce, Stay Aspen Snowmass
September 2010, Governor's 2010 Colorado Tourism Conference
|
|
|
Thank you for helping to make our annual meeting a huge success! We thoroughly enjoyed having you speak with our group and your message was a hit. Your message was relevant, and had such crossover potential for our business, that it was truly a perfect fit. One of the many things that stood out for us was how committed you were and the level of detail and attention paid to our organization during your time with us. That was the "WOW" you spoke about in your presentation. Aside from the engaging, professional and heart-warming message, we all commented on what a great guy you were and how your approachable manner made it a pleasure to work with you. We would be happy to be a reference for you in the future. Frazier Crawford, Executive Vice President, ConAm Management Corporation
March 2009, ConAm Management Corporation's Annual Meeting
|
|
|
As you could certainly tell, your presentation was a huge success. I knew that when we booked you, most of our members did not know who you were...well they do now! We have received very favorable feedback from attendees. Humor combined with effective methods to operate a more customer friendly business were just what was needed during these challenging times. Thank you for such a great job of melding industry terminology and issues within your speech. The points you made were all the more memorable with your entertaining stories that illustrated them. Be assured that I will enthusiastically recommend you to other associations and would be interested in working with you again!
Joan Fittz, Executive Director, New Jersey Manufactured Housing Association
October 2009, Five State Mid-Atlantic Manufactured Housing Convention
|
|
|
Dennis – I just wanted to thank you for your presentation last week. I really appreciate the amount of thought and preparation you put into personalizing your material for us. The topics you discussed tied in perfectly with our afternoon sessions, and I received several positive comments from the managers in attendance. I hope we have the opportunity to work together in the future. Thanks again!
Scott Voland, American State Bank, Senior Vice President, Sales Development
August 2010, American State Bank, Lubbock, TX
|
|
|
I can't thank Dennis enough for delivering a fantastic presentation at the Society of American Florists' Convention. Our goal at the Marketing Breakfast is to educate, motivate and entertain the audience -- not an easy task so early in the morning! He delivered all of those things and more. He tailored his message so well to our audience of growers, wholesalers, suppliers and florists. That shows the homework he did in talking with folks in the industry (at his request) really paid off, and we truly appreciate him for going that extra mile.
I have heard from COUNTLESS attendees that it was the best presentation they have ever heard. Specific comments I heard again and again were that he kept his advice simple and attainable, and the concrete, real-life examples he used from his own leadership experience at Disney was key to the practical ideas they can take home to their own businesses.
Jennifer Sparks
V.P., Marketing
Society of American Florists
September 2010, Society of American Florists Convention Marketing Breakfast
|
