Basic Info
Mike Wittenstein
Customer Experience Designer | Customer Experience Strategist
Latest Review · All Reviews (31)
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Mike delivered an engaging and thought provoking presentation on the “Apple-ization of retail.” While Mike is a great communicator he also clearly has a strong mastery of business strategy and emerging consumer trends. Through discussing the paradigm shits that Apple executed in its brand and retail program – Mike challenged everyone to dramatically different thinking. Mike clearly demonstrated the importance, value and potential impact of challenging established business “norms” to deliver outstanding consumer/customer experiences. I would highly recommend Mike and the Apple-ization of Retail” to any business team that needs to challenge and redefine the “experiences” they deliver.
Kettering Executive Network, 4/20/12, Atlanta, GA
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Bio
Mike Wittenstein helps his clients increase sales, gain market dominance, and discover unexpected revenue streams by differentiating their brands with memorable and profitable customer experiences. As an interactive agency leader, e-Visionary at IBM, interim CXO, and now as a speaker, Mike has guided hundreds of companies to adjust their front-line experience for bottom-line results including established brands like McDonalds, IBM, Kinkos Best Buy, and Air Canada and challenger brands such as Alternative Apparel, SOHO Office, iPay Technologies, and Jim Ellis.
As a speaker Mike wows audiences with his friendly, smart and witty style, as they learn how to turn everyday customers into enthusiastic brand advocates. As a consultant and facilitator, Mike's captivating stories teach companies how to move their products and services from commodities to objects of desire.
Mike plays the role of catalyst for aligning management, marketing, people, and technology to deliver great customer and employee experiences. Mike runs his company, Storyminers, from Atlanta and works globally. He is an honors graduate of the Thunderbird School of Global Management and the University of Florida. He speaks four languages.
Videos
added about 1 year ago
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added 10 months ago
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Books
Categories
Business,
Change,
Customer Service,
Entertainment,
Keynote,
Management,
Marketing,
Motivational,
Strategy,
$10,000-$20,000,
Atlanta,
B to B Customer Service/Experience,
Branding,
Customer Experience,
Customer Loyalty,
Digital Mindset,
English,
Georgia,
Healthcare Patient Service Improvement,
Hospitality,
Portuguese,
Spanish,
United States
Links
- Speaker's Site
- On Customer Experience
- Twitter (@mikewittenstein)
- Retail Customer Experience Blog
- Putting the Fun Back Into Retail
- The Art of Waiting
- Mike on bookaspeaker.net
- Midwest Speakers Bureau, Inc.
- Global Speakers Federation
- Give Your Customers A Retail Experience They'll Rave About!
- Adaptive Marketing: Building an Intuitive Enterprise (IBM)
- Cassidy & Fishman
- National Speakers Association
- The Agency for Speakers & Entertainers
- Arnett & Associates
- GuestMatch - Online Media Kit
Reviews (31)
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Mike delivered an engaging and thought provoking presentation on the “Apple-ization of retail.” While Mike is a great communicator he also clearly has a strong mastery of business strategy and emerging consumer trends. Through discussing the paradigm shits that Apple executed in its brand and retail program – Mike challenged everyone to dramatically different thinking. Mike clearly demonstrated the importance, value and potential impact of challenging established business “norms” to deliver outstanding consumer/customer experiences. I would highly recommend Mike and the Apple-ization of Retail” to any business team that needs to challenge and redefine the “experiences” they deliver.
Kettering Executive Network, 4/20/12, Atlanta, GA
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Mike has a very pleasant, to the point, and easy to follow presentation style. His analysis, conclusions, and suggestions were excellent. He did a fantastic job of helping the audience understand what he means by the Apple-ization of Retail, his perspective on customer experience and its impact on a company's bottom line. The overall presentation layout was dynamic and engaging, and most definitely added value to his presentation. One of the best I've seen in a long time.
Kettering Event on 4/20/12 in Atlanta, GA
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Mike engaged the audience in relating his excellent experience on creating compelling customer experiences. His presentation was interactive and he offered useful solutions for increasing the clients' positive service experience.
Office of Adolescent Pregngnancy Annual Conference
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Great presentation! Very engaging and entertaining talk. Practical and applicable tips for operating a business in these difficult economic times by improving customer experience to retain and win customers. What a concept!
CPSI Conference, June 20, Atlanta GA
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Great presentation! Very engaging and entertaining talk. Practical and applicable tips for operating a business in these difficult economic times by improving customer experience to retain and win customers. What a concept!
CPSI Conference, June 20, Atlanta
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Outstanding!! Great job!
Great information, clearly presented, gave me good ideas.
I also saw a talk that came after his. I know it was after because he referred to Mike's presentation in the past tense. His was also interesting but not nearly as well presented. I got the distinct impression that Mike's was so polished that he was intimidated by it so was more nervous than he might have been had he gone first.
Sept 11 on the web
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I enjoyed the practical focus of Mike's speech. It wasn't pie in the sky theory, but information that I could use in my own business. Mike got me thinking about things differently.
CTSI Atlanta
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Mike has a unique ability to inspire both full time customer experience professionals and those with an interest in customer experience. To be able to appeal to audiences on both sides of the Atlatntic is not a simple thing, however, Mike's relaxed but expertly informed style makes him a pleasure to listen to. Having heard him speak at the last two ECEW conferences, Mike's insight has helped me with the direction of customer experience strategy in my organisation. If Mike is on the agenda at a conference near you, take the time to go and see him - you will not be dissapointed.
European Customer Experience World (London)
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Mike presented "How a Better Customer Experience Can Help You Earn - and Keep - More Business" to a group of approximately 80 C-level executives. He was asked by the Forum to speak because of his well-known, solid reputation. He knows how to gain the trust of his audience- with an intelligent and fun approach. Mike quickly captured our attention and provided real-life, immediately-adaptable ideas and techniques. And…they work.
10/15/2009, Georgia CxO Forum
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Mike really got the audience's attention (and kept it), which is hard to do with a bunch of busy executives.
CEO Roudtable
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Mike spoke to a group of approximately 300 creative problem-solvers, facilitators, consultants and managers.
He captivated the group with compelling stories, examples and insights about services and experience design. Mike's expertise, experience and smooth delivery engaged, energized and educated the group. People were buzzing about the talk for days.
CPSI Conference 2011
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I had the pleasure of hearing Mike speak at the Atlanta ExecuNet Meeting on "Wooing Your Customers". Mike's delivery and knowledge on the subject really kept the attention of the crowd. Great speaker!
ExecuNet Meeting - Atlanta
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Mike gave our DeverTech Inc. team great insights into how our customers experience new products and services. We were the classic example of the Confucius quote “He who knows not… he knows not!”
Mike got us to stop and think about the reality of how people in the real world perceive and use products and services vs. how we the designers and programmers assumed people would use the products.
One of the things that became obvious as soon as we started doing some usability testing—is the extent to which people use things all the time without understanding how they work, or with completely wrong-headed ideas about how they work.
Mike pointed out that people don’t always make optimal choices. They satisfice. Yes, satisficing is a word. It is a decision-making strategy that attempts to meet criteria for adequacy, rather than to identify an optimal solution.
Thanks to Mike, we now better understand that faced with any sort of complex product or technology, very few people take the time to read instructions. Instead, they forge ahead and muddle through, making up their own vaguely plausible stories about what they are doing and why it works.
Working on a recent project we engaged Mike to speak to our team and it was game changing.
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After spending a whole day soaking your extensive customer service and business expertise, we returned to our desks and laptops enlightened on how to better serve our customers and grow our business. I was really impressed with the level of detail and the memorable examples, you presented during your talk. Thanks again for sharing your ideas and experiences with us. It helped me a lot in seeing in which direction our industry is going and needs to go.
Mike spoke at a seminar in Amsterdam organised by our LeasePlan's HQ
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Mike "gets it" and truly understands his audience. He is thorough and researches his audience in great detail so every presentation he gives is completely custom-tailored and engaging to those in attendance. Every time I've seen Mike speak, I always leave feeling like I've actually learned valuable information that I can apply to my own business practices.
In a nutshell, Mike is by far one of the most passionate, engaging and dynamic presenters I've encountered.
2010 ISPA EXPO and 2011 ISPA Industry Conference
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Mike has a way of quickly capturing an audience's curiosity and attention. He takes the time to get to know his audience and tailors his presentations around their specific needs. Beyond the presentation, Mike engages audience members in a hands-on workshop where they not only learn new ideas but gain the ability to put these ideas to work in their own business. I have been fortunate to hear Mike speak at several professional events, and each time I learn new things that I have put to work in my business. I highly recommend Mike for anyone desiring to know more about how to improve the customer experience.
Bogota, Colombia - September 2010
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Mike helped our audience understand how customer service can become a competitive advantage in the marketplace. He brought the great combination of knowledge, enthusiasm, experience and entertainment to our session and by effectively using examples and group discussion, encouraged participants to learn through self-discovery.
Georgia State University 2010
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At Toast of Cobb, we are fortunate to have Mike's excellent leadership as president. So we have the benefit of seeing how Mike works "behind the scenes" to lead and direct. Mike has a wealth of insight which he's always willing to share, and we can attest to the comprehensive preparation that he puts into any program from a volunteer organization to international speaking engagements.
Toast of Cobb Toastmasters Club
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Mike did a great presentation. He gave us very interesting examples of Customer Experience and how it helps keeping clients, growing business with easy tools to implement.
2011 The World’s Greatest Customer Experiences and What Makes Them Work
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Mike has a great way of getting you to think non-traditionally, non-linearly, to really make you examine the topic and/or question before you. His way of presenting invites you to go that extra layer deep into what you *think* you already know and find new rich ores of thought to mine.
Mike 'causes' new insight and creativity -- leading to real innovation and examination.
It pays to really listen and consider when he presents.
Mike is always engaging, entertaining and prepared. He never disappoints.
2010 Customer Experience Event in Atlanta
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