Ron Kaufman
Ron Kaufman is the author and founder of UP! Your Service.
Latest Review · All Reviews (96)
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Ron is great to work with, he is one of our favorite speakers
Many places
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Bio
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures.
Rated one of the Top 25 Who's Hot speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired more than three million people worldwide.
Ron is author of Uplifting Service! A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet (available in hardcover 2011), and 14 other books on service, business and inspiration.
He is also the founder of UP! Your Service, a company started to help large corporations and government organizations gain a sustainable advantage.
Ron's obsession with results and practical action, and his extensive experience with organizations across industries, are distilled into a proven methodology that clients use to upgrade service performance and build uplifting service cultures.
Ron's unique approaches to learning and leadership include history making events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basil's Cathedral in Moscow. He has been featured in the New York Times, the Wall Street Journal, USA Today, LIFE Magazine and on NBC-TV.
Ron was first invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.
Ron is a graduate of Brown University, USA with post-graduate studies in France, London and Berkeley, California. He is a professional member of the Authors Guild and International Federation of Professional Speakers.
He travels extensively and resides with his wife Jen and daughter Brighten on Singapore's East Coast.
Videos
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Books
Categories
Business,
Customer Service,
Keynote,
Leadership,
Motivational,
$20,000-$40,000,
Asia,
B to B Customer Service/Experience,
Customer Experience,
Inspirational,
Singapore
Links
Reviews (96)
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Ron is great to work with, he is one of our favorite speakers
Many places
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“Ron Kaufman truly is one of the world's leading educators and motivators for uplifting customer service and building service cultures. Ron’s training sessions and course ware are energy packed, to the point and resonate with the audience, and therefore move people’s attitudes, motivation and behaviors towards a superior service culture. If deployed organization-wide, Ron’s training and course ware are highly effective in driving organizational change that leads to significantly higher customer satisfaction and loyalty. While Ron’s delivery is highly effective in touching audiences emotionally, one of his strengths I admire most is his thought leadership – Ron has with his keen observation skills, rigorous analysis and crystal clear thinking contributed many breakthrough innovations in service thinking and education. It has always been a great inspiration to me seeing Ron in action, whether in the class room or in a meeting room discussing ideas!”
Director, UCLA - NUS EMBA
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“Ron, thanks again for a great presentation in our APJ Sales & Services Academy 2011.The feedback from our participants was Terrific. You electrified the audience. The relevance of your pitch was particularly well received as it blended & synchronized with our Strategic direction into the enterprise.”
APJ Sales & Services Academy
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I have known and worked with Ron since 1991. I am a person who has always placed a lot of emphasis on great standards. Ron and I share this value along with many others. He understands my company's needs and wants and always delivers them. Ron is a professional who lives out what he teaches, he pays great attention to detail and to knowing and meeting the needs of those he serves. Most recently I hired Ron to speak to my team in house. This is a team with extremely high standards. After meeting and attending this event with Ron, they knew his training was different and that it holds a level of its own. They were blown away! Ron exceeded all expectations. It has been months and we are still discussing the talking points! We are still speaking common language, increasing our awareness of service standards and working to serve each other. Ron is a WOW factor.
Hired Ron to speak in house
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Dear Mr.Kaufman, thank you very much for making the "UNBELIEVABLE !" in service so believable. I know it will take objective thinking and creative focus to make it happen. You made me 'Think to Think' and now I am thinking how to make our service truly “Unbelievable” for our Customers.
THE 500 Sri Lanka
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We are now using the UP Your Service! framework to implement our vision at strategic and operational levels. It gives us scope to develop our own content and provides a direction for continual improvement.
Tatweer Dubai
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Hello Mr Kaufman, what you taught is working in our branch. Our staff just enjoyed a lunch treat from the bosses. The response from some staff is unbelievable! Thank you for sharing the good idea. Everyone here really appreciates it.
PWD Corporation
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Dear Ron, I have a confession to make. This morning I had to drag myself to attend your seminar "Up Your Service". I had attended countless seminars. They were dry. I thought yours would be similarly disappointing. But I was wrong. Utterly wrong! My goodness, you are good! I like the way you got those audience sitting behind to move forward to the front row of seats. Very original! The most creative and effective way a trainer can use to overcome this peculiar behaviour of Singaporeans. You have been in Singapore for many years. This behaviour of choosing to sit at the back row has always been a challenge to many speakers. No one has been so successful as you were today. Keep up the good work! It was a very effective way to kickstart the seminar. I really enjoyed myself. Most importantly, I have learnt valuable lessons in customer service. It is a valuable lesson that I will do my best to apply in my job as a Quantity Surveyor.
PWD Consultants Pte Ltd
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I would like to congratulate you for a very good presentation you shared in the Jollibee Store Manager's Convention held in Manila. As a Store Manager, I learned a lot from your peculiar approach in dealing with the ever growing demands of our customers. Your teachings gave me a new perspective in making sure our company remains what it is today. More power to you and hope you could be with us in our future big events.
Jollibee
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I am working as the Customer Support Manager for Eureka Online and got the opportunity to take part in your seminar. Let me first of all complement you with a word of thanks for your great presentation. I was impressed and really learned a lot. It was a good piece of work. I want to express my sincere thanks once again. The seminar was worth much more than the price we paid.
Eureka Online
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Hi Ron, I attended your seminar held recently at the Colombo Hilton. Just wanted to let you know it was absolutely great. I had lots of good things to tell my mates at work too & encouraged them to attend your next session. Your program helped us to stop & assess our customer service & to try to understand why we do things the way do & how important it is to keep changing in order to improve, to offer better services as always expected by our customers. I plan on implementing a service recovery campaign as you suggested which I am sure will help to keep customers. Hope to see you more often in Sri Lanka.
Dialog
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Hi Ron, I got to know about you through my wife after she attended one of your sessions organised by the Ministry of Education. She has never been impressed with the many training courses that she had to attend as a teacher. But when she came back and shared with me about a guy who was such a superb speaker that she was really inspired. Naturally, I was quite curious, since she never had anything good to say about such sessions before. After 10 minutes, she showed me your participant's guide and encouraged me to check out your website. I must say that I too am impressed. As a training consultant, I find that there's a lot that I can learn from you too. Thanks for the inspiring articles you sent to me.
An Intrerested Husband
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Ron, I enjoyed very much our meeting, your seminar, the success of your event, and the ability to contribute to the development of our nation and the success of our partners. The books worked in our favor as we demonstrated an unbelievable service to our customers, and I promise you taught me much more in the 24 hours you have been here. I hope to have you again in the very near future.
Albawardi Enterprises
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I truly enjoyed your presentation at the Colombo Hilton. It was a unique and transformational experience, one which I will remember for a long time as it is not often that one encounters such a powerful and enlightened speaker. I intend to apply the lessons learned from that experience in all aspects of my life - both personal and professional.
Agency Lanka
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Your articles have always provoked some thought or other, provided me a link to some uncompleted chain of thought, and your style in presenting complex problems and issues in such a simplified manner is stupefying to someone like me. Now, that is a skill worthy of acquiring. I hope to continue receiving your monthly newsletter.
Motorola
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I carry with me each day lessons and behaviors I have learned from Ron Kaufman. He greatly helped us at Motorola with our Service Culture. What is really exciting is that we now have a common language and framework about the subject of service and how we can improve it together.
Motorola
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I was once a member of a small British Telecom sales group 2 years ago, and I still remember the joy of moving around with a chair stuck to me, and rediscovering the fun of jigsaw puzzles. A colleague of mine has suggested we are in need of a team building event. I thought you were superb so you come with my recommendation.
British Telecom
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Your talked was a "bomb" to our company. I have two drugstore chain and I noticed that when I applied it, it works that is why I ordered all your collections to enhance more of my knowledge in maintaining a lifetime partner in our business. Nowadays, all drugstores in our place have the same sort of products. What matter really is the service that we give to the customers.
RG Pharmacy, Philippines
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Ron is an excellent trainer. I was captivated throughout the 2 days without any dull moment. He is able to relate different situations to put across the training principle effectively. I have definitely benefited from this seminar. I came to the course expecting to learn some skills in letter writing and ended up getting more out of it. We were taught valuable concepts that can be adapted to letter writing, telephone calls and face to face situations, and not only for complaints and compliments. Keep up the good work!
Prada
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Dear Ron, You have opened new avenues for our staff to strive for service excellence. Thank you. Your passion for the subject, your dynamism in delivering and leading the seminars was inspiring. On behalf of the management, our sincerest appreciation to you for being so patient with our diverse group of staff and being such a great seminar leader.
Metro Department Store
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