Shep Hyken
Customer Service Expert , New York Times Bestselling Author, Top Rated Speaker
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Shep is simply AMAZING! Being a part of his audience is both a learning experience and an entertainment event. He is funny, engaging, knowledgeable and approachable. Listening to Shep Hyken speak is an event everyone should experience at least once.
Several times over the past 20+ years
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Shep Hyken, CSP, CPAE, is a customer service expert and New York Times and Wall Street Journal bestselling author. His popular book on customer service, Moments of Magic, has been hailed by industry experts as one of the best, most clearly-written guides to improving customer contacts. He is also the author of The Cult of the Customer and The Amazement Revolution. Entertaining and informative, Hyken combines humor, magic, stories and well-researched information to illustrate his points. Hyken's goal is to move his audiences to higher levels of performance through his high energy presentations. The result is a memorable presentation that has lasting impact.
Hyken is a speaker who has been entertaining audiences with his unique presentation style for over 20 years. He has been hailed as one of the top entertainer/magicians working the corporate field. In 1983 he made the transition from entertainer to speaker, blending his entertaining and magical talents with topics on Customer Service and Motivation.
A versatile speaker, Hyken presents entertaining keynotes on customer service and motivation, as well as longer seminars for service personnel. He is as popular in opening a program as closing one, and has entertaining programs for evening and after-dinner performances.
In 2008 Shep Hyken was inducted into the National Speakers Association Hall of Fame.
- Official Website
- Twitter (@hyken)
- Customer Service Blog
- Premiere Speakers Bureau
- Leading Authorities, Inc.
- The Customer Focus (Customer Service Training)
- Customer Service Articles by Shep Hyken
- Eagles Talent Connection, Inc.
- Gold Stars Speakers Bureau
- The Cult of the Customer Website
- FIVE STAR Speakers & Trainers, LLC
- The Amazement Revolution Book Website
- Executive Speakers Bureau
- Arnett & Associates
- National Speakers Bureau
- Failure Turned Into Success Inc
- YouTube Channel - Customer Service Videos
- Facebook Fan Page
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Shep is simply AMAZING! Being a part of his audience is both a learning experience and an entertainment event. He is funny, engaging, knowledgeable and approachable. Listening to Shep Hyken speak is an event everyone should experience at least once.
Several times over the past 20+ years
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It was truly a pleasure working with you. From start to finish, you offered nothing but ‘Lexus-like’ professionalism and courtesy to our
program staff and dealership associates, and you tailored your presentation to the overall theme of our conference. We truly hope you’ll list us as a reference for any future opportunities that you
might have.
--Lexus
April 2008 Orlando, FL
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